Director Operations

Job Responsibilities

  • Implementation and management of Hapag-Lloyd organizational structure and process, as it pertains to Port Operations, Equipment, Transport Dispatch and Maintenance &Repair function
  • Chair staff meetings to review and guide progress of costs savings initiatives and operational priorities
  • Equipment control management of all company owned and leased equipment, including maintenance and repair
  • Resolution of high-level concerns
  • Monitor performance bench-marking figures to recognize and appraise personnel and to guide them for improved performance when necessary
  • Represent Area within committees, pursuing efficiencies, cost savings through the sharing of resources and services
  • Maintain working knowledge of all governmental rules and regulations
  • Participate in various Hapag-Lloyd working groups, business processes and any areas as requested by Senior Management
  • Assist local management in selection/hiring of staff
  • Maintain communication with local managers, providing, and disseminating updated information regarding Hapag-Lloyd policies and procedures
  • Work closely with other Area Directors on process improvement and communication flow
  • Coach and develop individual department managers and staff. Have regular performance reviews in line with company’s policy and management requirements
  • Ascertain that the workload is balanced amongst the various disciplines within each department
  • University degree/masters degree
  • 10 to 15 years of comprehensive operations experience in liner shipping business
  • Experience in FIS schedule maintenance and schedule reliability
  • knowledge in EPOS performance
  • Experience in empty evacuation plan adherence
  • Experience in equipment forecast accuracy
  • CRC BU vs Actual
  • Experience in empty supply costs BU vs Actual
  • experience in purchase order capture speed and accuracy
  • Experience in M&R per box
  • Experience in equipment sales
  • Ability to drive result, achieve and exceed target
  • Experience in stakeholders Management and leadership skills
  • Ability to examine issues effectively, generating possible solutions
  • Ability to convey information effectively and convincingly
  • Ability to adapt to the company's business strategy (using external insights where relevant)
  • Ability to lead a team to achieve goals
  • Ability to build, maintain and develop partnerships with individuals and groups within the organization
Job location

Tema, Greater Accra Region, Ghana