Implementation Coordinator

Job Responsibilities

We have a new opening in our Hamburg office for an enthusiastic individual who is interested in becoming our next implementation coordinator, or as we like to call it, Operational Service Coordinator. If you are interested in a varied role that combines customer relations, software implementation, training and customer support than this is your ideal position.


Rescompany Systems Ltd. is a leading software company that provides a complete 360° suite of software solutions for the cruise and travel market. We are a member of the Schulte Group who are one of the largest privately owned ship owner & ship management companies with over 135 years of experience. Rescompany is a global company with offices located in Germany, England, Poland, America, Canada and Australia.  


Main Responsibilities

  • Implementation and training of Rescompany software solutions for our clients
  • Building and maintaining strong customer relations with our clients
  • Providing remote and in person customer service support to our clients
  • Ability to translate client needs into effective and valuable solutions
  • Assisting the Project Services team with pre and post software implementation tasks
  • Ensuring implementation and project timelines are met
  • Creating and developing procedures and documentation, including user and installation manuals
  • Assisting with software testing and quality assurance
  • Must have at least 1 year experience with reservation systems or on-board ship systems
  • Previous experience working onboard cruise ships, knowledge of the travel/cruise industry or software implementation is preferred
  • Strong communication and customer service skills
  • Ability to prioritize workloads, work on multiple projects and meet deadlines
  • Possess a strong interest in technology (previous IT experience is not required)
  • Good knowledge of Microsoft Office products
  • Willingness to travel
  • Fluency in English, written and oral
  • Excellent flexibility including working from home
  • A pleasant working environment in a global, dynamic and committed team
  • A modern office space with a fantastic view on the Elbe
  • Contribution to our canteen
  • International travel opportunities
  • Advancement opportunities
  • Competitive Salary and discretionary annual bonus  
Job location

Hamburg, Freie und Hansestadt, Germany