Team Lead, Fleet-Based Application Support

Job Description

Team Lead, Fleet-Based Application Support Job In Vancouver,BC,Canada.



The Team Lead, Fleet-Based Application support provides application support for Fleet-based Business Applications, including NS5, Shipmate, Hull Manager, Seagull, VRS, ECDIS, MAC S3. This position acts as the main point of contact for the corporate application support and related projects. This position will track issues, investigate problems and determine resolutions/or capture enough detail to escalate when required. Responsibilities will include assisting clients by troubleshooting and problem solving, supporting upgrades and enhancements, execution of application maintenance procedures, testing, change management and documentation


Job Responsibilities:

  • Leads the design, development, testing, adoption and support of all Fleet-Based Business Applications
  • Provides application support by understanding company business processes and how assigned applications, data structure and workflow work
  • Ensures assigned applications operate at optimum levels through regular maintenance
  • Acts as a strategic business partner who can lead and influence discussions with business users and application developers to identify bugs, recommend and implement enhancements
  • Provides identification, tracking and resolution of application problems, both on-board and within the office, on a day-to-day basis via the IT Ticketing system
  • Document issues, observations and outcomes accurately to ensure enough information is capture to escalate issues as required
  • Liaises with fellow team members to seek clarification and resolve issues
  • Develops and executes test plans, tests new software versions as made available by the vendor and documents test results when required
  • Acts as a mentor and leader to other teammates and partners with other IT team members to assist and collaborate
  • Performs other duties as required
  • Degree or diploma in IT, computer science, or similar field
  • Minimum of four years’ experience in an IT application support role
  • 1+ years' team leadership experience
  • Strong knowledge of systems analysis and system development life cycle theory emphasizing project management, continuous quality improvement and management information systems techniques
  • Strong verbal and written communication skills, and good writing style
  • Proven ability to work independently with minimal supervision and collaboratively with cross-functional teams
  • Attention to detail
  • Ability to plan and organize, priority and multi-task effectively
  • Critical thinking and problem solving skills
  • Sound decision-making skills


Additional Desired Qualifications: 

  • Experience in a ship management company


Job Demands and/or physical Requirements: 

  • Sufficient mobility to complete cabling and setup tasks
  • Provides evening and weekend support for applications as required
  • Occasional international travel is required and may be on short notice
  • Availability via a mobile device outside of office hours


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Job location

Vancouver, BC,Canada